Return Policy

Cancellation

  1. Your order can only be cancelled if it has yet to be shipped. To cancel, please write to our customer support team at care@leaferitual.com
  2. In such cases, the order will be cancelled, and the refund will be processed by us within 7 business days after the cancellation request is acknowledged.
  3. Orders cannot be cancelled once shipped.

Returns

You can return your product within 05 days of delivery.

Please inspect your order upon delivery and notify our Customer Service
team immediately if:

  • the product is damaged,
  • the seal is broken,
  • the item is defective, or
  • you have received an incorrect product.

We will evaluate the issue and take appropriate action to ensure a fair resolution.

Returns will not be accepted if:

Due to the nature of ayurvedic and wellness consumables, certain items are non-returnable, including:

  1. Products are opened, used, or altered.
  2. Original packaging (cartons, labels, etc.) is missing.
  3. The return / replacement request is generated more than 05 days after the date of delivery.
  4. The damaged / missing product is reported after 05 days from the date of delivery.
  5. The product is being returned for a reason other than a manufacturing defect.

Process

 If you would like to return a product, let us know by emailing us at care@leaferitual.com within 05 days of receiving the product.


Your email should contain:

  • Order No.
  • Name
  • Items you wish to return
  • Reason for return
  • Please ensure to include images as proof in your email

We will investigate and review your return request within 24
working hours.

If, based on our examination, the product is beyond use or in damaged condition, we will request you discard the product. In this case, we will provide a replacement accordingly.

After your product(s) are received, we will verify it against the claim and initiate the replacement accordingly.

Refunds may be issued under the following circumstances

  1. The product ordered by you is out of stock with us.
  2. The shipping address is not serviceable by us.
  3. You comply with the return policy stated above.
  4. The product returned by you is in good condition and hasn't been tampered with.
  5. You were charged twice for a single order.

Return Pick-up (available for most pin codes)

  1. Once we receive a return email request, we will initiate a reverse pickup. A service representative will visit you for the pick-up within 1-2 days.
  2. If our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.

Refund Amount Timelines

  1. If you made an online payment, we will refund the amount back to the original source (debit / credit card, bank, wallet, etc.) within 7 working days of receiving the refund request from you.
  2. For COD orders, we will refund the amount to your bank account within 14 working days of receiving a refund request.